Dental Service Providers

It is normal practice for the California Victim Compensation Board (CalVCB) to pay for an initial examination and associated x-rays in order for a dentist to formulate a treatment plan for our victims.

CalVCB Online

CalVCB online logo

Create a CalVCB Online Provider account

We’ve made submitting and tracking bills easier than ever!

With CalVCB Online you can now:

  • View application and bill status
  • Upload bills and documents
  • Update your contact information
  • Upload W-9, and license documentation
  • Access copies of 1099s
  • Set up multi-user accounts for your administrative staff

To create a new account, you need:

  • CalVCB Provider ID
  • CalVCB Provider Start Date
    • If you do not have your CalVCB Provider ID or Start Date, or have not been set up with one, please contact Customer Service at (800) 777-9229 to become authorized for payment.
  • Federal tax ID
  • Email address

If you need assistance registering for CalVCB Online, please call the CalVCB Helpline at (800) 777-9229 and press 4 to be routed to the appropriate representative.

Dental Guidelines

CalVCB may pay for treatment of injuries caused by a crime, including but not limited to:

The following treatment is not generally allowed and the dentist should submit a preauthorization or pre-treatment estimate for consideration of treatment (see below):

Dental Bills

A CMS form is not needed. Most dentists submit bills on an ADA Dental Claim Form

Reimbursement Rates

CalVCB pays 75 percent of the amount billed (subject to review of usual and customary rates).

Preauthorized Approval for Treatment

Dentists may be able to obtain preauthorized approval for treatment. Dentists must submit a pre-treatment estimate on an approved American Dental Association (ADA) Claim Form to the Board for review. This form can be faxed to (916) 491-6431. The Board will review the estimate to determine if the treatment is medically necessary and crime-related. The Board may request additional information, such as dental records, from the dentist prior to preauthorization of the estimated payment. Subject to available resources, dental estimates are reviewed as a courtesy to dentists and claimants to give them advanced notice as to whether the requested dental procedures may be reimbursed by CalVCB.

A claimant does not have the right to appeal the denial of a pre-treatment estimate because a pecuniary loss has not been suffered. However, the claimant may still undergo the dental treatment and then submit the incurred costs to the Program for reimbursement with the understanding that there is no assurance that the Program will reimburse these costs.

The Board will only issue a payment for preauthorized treatment after the services have been provided. Please contact our dental contact person at DentalContact@victims.ca.gov or our Customer Service Section at (800) 777-9229 for more information.