In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the California Victim Compensation Board (CalVCB) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: CalVCB does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: CalVCB will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in CalVCB programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: CalVCB will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in CalVCB offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a CalVCB program, service, or activity, should contact the CalVCB ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event.
The ADA does not require CalVCB to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a CalVCB program, service, or activity is not accessible to persons with disabilities should be directed to Florence Amin, the CalVCB ADA Coordinator, and may be submitted electronically or by mail as follows:
Electronic Submission
EEO@victims.ca.gov
Mail
California Victim Compensation Board (CalVCB)
Attention: ADA Coordinator / EEO Office
400 R Street
Sacramento, CA 95811 CalVCB will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids or services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
California Victim Compensation Board Grievance Procedure Under The Americans with Disabilities Act
Grievance Procedure
This grievance procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of CalVCB services, activities, or programs.
Step 1
The complaint should be in writing and include information about the alleged discrimination, including the complainant’s name, address, and phone number, as well as the location, date, and description of the problem. Alternative methods of filing a complaint, such as a personal interview, telephone interview, or audio recording, will be made available upon request for persons with disabilities.
Step 2
The complaint should be submitted by the complainant and/or the complainant’s designee as soon as possible, but no later than 60 calendar days after the alleged violation, to CalVCB’s ADA Coordinator:
Electronic Submission
Email: EEO@victims.ca.gov
Or
Postal Submission
California Victim Compensation Board (CalVCB)
Attention: ADA Coordinator / EEO Office
400 R Street
Sacramento, CA 95811
Step 3
Within 30 calendar days after receiving the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions.
Step 4
Within 30 calendar days of the contact with the complainant, the ADA Coordinator will respond in writing. The response will explain the findings of CalVCB and offer options for resolution of the complaint. (Responses, where appropriate, will be made in a format accessible to the complainant.)
Step 5
If the complainant and/or designee is dissatisfied with the response by the CalVCB’s ADA Coordinator, the complainant and/or designee may appeal the decision within 60 calendar days after receipt of the response. Appeals shall be filed with the Executive Officer and sent to:
Electronic Submission
Email: VictimsExecutive@victims.ca.gov
Or
Postal Submission
California Victim Compensation Board
ATTN: Executive Officer
400 R Street, Sacramento, CA 95811
Sacramento, CA 95814
Step 6
Within 30 calendar days after receipt of the appeal, the Executive Officer or designee will contact the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the contact, the Executive Officer or designee will respond in writing with a final resolution of the complaint. (Responses, where appropriate, will be made in a format accessible to the complainant.)
All written complaints received by the ADA Coordinator, appeals to the Executive Officer or designee, and responses from these two offices will be retained by the CalVCB for at least three years.
If the grievant is dissatisfied with CalVCB’s handling of the grievance at any stage of the process or does not wish to file a grievance through CalVCB’s ADA Grievance Procedure, the grievant may file a complaint directly with the U. S. Department of Justice or other appropriate state or federal agency.
Use of CalVCB’s grievance procedure is not a prerequisite to the pursuit of other remedies.
The resolution of any specific grievance will require consideration of varying circumstances, such as the specific nature of the disability; the nature of the access to services, programs, or facilities at issue, the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to CalVCB. Accordingly, the resolution by CalVCB of any one grievance does not constitute a precedent upon which CalVCB is bound or upon which other complaining parties may rely.