Contact CalVCB:

Ombudsperson:

Ombudsperson@victims.ca.gov

The CalVCB Ombudsperson reviews complaints regarding:

1. CalVCB not following statutes or regulations in processing victim compensation claims.
2. The professionalism or misconduct of CalVCB staff or our partners when conducting CalVCB business such as claim processing.

When contacting the Ombudsperson, please provide the following information:

• Your name and phone number.
• If applicable, CalVCB application and/or bill numbers. If you do not know your application or bill number please provide your full name, date of birth and date of the crime.
• Names of individuals involved in your complaint such as CalVCB employees, providers, businesses, or CalVCB partners.
• A detailed description of the actions or behaviors that you believe resulted in non-compliance, misconduct, or unprofessionalism.
• The time and date when the conduct occurred.

A representative of the Ombudsperson will review your inquiry, and you will receive a response within five business days.   

If you have already sent your complaint to the Ombudsperson, please do not resend your complaint unless there is additional information necessary to address your concerns. Resubmitting complaints can cause delays in researching your concern.  

Additional Resources:

• If you need information regarding the ongoing status on a victim’s compensation claim, application eligibility, bill payment, or an appeal, please contact CalVCB at info@victims.ca.gov or customer care at 800-777-9229 for this information.
• If you are seeking CalVCB records, you can submit a Public Records Act Request. You can learn more at https://victims.ca.gov/legal/public-records-requests/  
• If you need documents from providers or law enforcement, they can be requested from the provider or law enforcement agency including medical bills, restraining orders, or updates to criminal cases.

Fraud Hotline: (855) 315-6083

If you know or suspect someone is committing fraud against CalVCB, it is important that you let us know about it promptly. Exposing fraud is the first step toward eliminating it, so that we can assist as many truly deserving Californians as possible.

Reporting Options:

Information to Include:

• Names of individuals, providers, attorneys, or businesses
• Description of the alleged fraudulent acts
• Time and date when the fraud occurred
• Dollar amount involved

You may remain anonymous. However, providing your contact information will be helpful if questions arise. All information will be treated confidentially to the extent permitted by law.

The time it takes to investigate a fraud report can vary, depending on the complexity of the matter. Please be assured that your report will be addressed as quickly as possible.