Victim Advocates

Victim Advocates assist claimants throughout the application process, including  applying for compensation, accessing benefits and filing an appeal, if needed.

Advocates must complete and sign the Representative Request Form. The applicant must sign and date the CalVCB application signature page on or after the date the advocate signs the application.

Get Access to CalVCB’s Advocate Portal 

Community organizations and government partners can now use CalVCB’s Advocate Portal to help victims of crime file applications online.  

Using CalVCB Online is beneficial for victims, advocates, and CalVCB. When an application is submitted online, applicants can immediately access important information about their claim. 

What information is in the Advocate Portal?  

The Advocate Portal allows advocates to help victims complete their applications and get real-time updates. It includes information regarding:  

• Application status 
• The victim’s remaining benefit amounts by type 
• Information about bills 
• Advocates can see what bills have been paid but cannot see the payee or download the specific documents. 
• Correspondence  
• Advocates can see the type of correspondence sent to the victim but will not be able to download the specific document or view the document’s content. 
• The advocate organization and the representative assigned to the application. 

The Advocate Portal includes information for applications submitted on or after January 1, 2013, by paper, fax, or online. 

How do I get access?  

First, your organization will need to determine who will be the Advocate Portal Administrator. The Administrator will be responsible for ensuring all users are active, deactivating users who have left the organization, and assigning applications to advocates. 

The Advocate Portal Administrator will need to send an e-mail to CalVCBOnlineAccess@victims.ca.gov that includes the following:  

• Name 
• Title 
• Organization Name, Address, and County 
• Website Address 
• How does your organization serve victims of crime? 

You will receive a response that includes an advocate PIN and directions on how to set up your account.  

How do I learn how to use the Portal?

Once you have access to the Advocate Portal, the “Help” tab includes many resources, including a comprehensive guide, an orientation video, shorter self-help videos, and an FAQ document.

You may also view a recording of a recent Advocate Portal Webinar for additional information.

What if I still have questions?

Please contact CalVCBOnlineAccess@victims.ca.gov or our Customer Care Section at 1-800-777-9229.

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 Watch Advocate Portal Webinars

CalVCB Advocate Portal Webinar and Moderated Q&A – April 16, 2025

CalVCB Advocate Portal Webinar and Moderated Q&A – January 29, 2025

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